What are the ways of retaining customers?

4 ways to improve customer retention

• Retain customers with a smooth onboarding process. First impressions are everything.
• Close the loop on customer feedback. One of the biggest keys to retaining customers is to know how they feel.
• Keep your products and services top of mind.
• Reward promoters and loyal customers.

What strategy does Jio use?

Jio used both conventional and unconventional marketing strategies to increase their market share. By basing its Product and marketing strategy on various factors such as pricing, marketing and technology, Jio was able to find its market fit and penetrate the market on a large scale.

How did Jio capture the market?

Jio hit the market offering customers free voice calls and zero roaming charges. The data plans were so incredibly cheap, they undercut the incumbents by more than a third. At launch, Jio’s 4G network already covered 18,000 cities and towns and more than 200,000 villages.

What is a retention strategy?

A retention strategy is a plan that organizations create and use to reduce employee turnover, prevent attrition, increase retention, and foster employee engagement.

Who are the target customers of Jio?

The target Group they targeted were Urban & tier 2 middle and upper class segment. They are trying to uniquely position themselves and transform India into a digital and tech savvy country. Reliance Jio has gained a significant amount of user base.

How is Jio different from its competitors?

Since Jio doesn’t run a separate network for voice like others (so… no additional cost) and voice calls generate very few packets to be transferred unlike an HD video or song (so… very low network usage), they can essentially offer voice calls for free.

How do I increase mobile retention?

How to increase app retention rate: 10 best practices to consider

1. Track data as early as possible.
2. Beta test your app.
3. Soft launch your app.
4. Ensure that product and marketing are aligned.
5. Optimize your user onboarding.
6. App Store Optimization (ASO)
7. Personalization.
8. Push notifications.

What is the retention of Jio users?

Retention – Jio didn’t stop here. On the occasion of the new year in 2017, they extended the free services to the users for another 3 months. Jio became the first-ever telecom company to provide 6 months of free service to customers. In just two and a half years into the business, Jio gained more than 300 million active subscribers.

What is the Jio associate program?

The Jio associates represent an entirely new distribution channel for the company, with broader reach and high-touch customer contact, allowing the company to continue acquiring and retaining customers through the lockdown.

What is the aarrr strategy of Jio?

The use of the AARRR strategy to penetrate the market adds huge growth to the company. This strategy includes 5 key components to help a business acquire and retain customers creatively and cost-effectively. Acquisition – After the commercial rollout of Jio in September 2016, Jio offered free services to its customers for 3 months.

How is Jio’s digital marketing helping small businesses?

Traditionally, Jio salespeople would visit small business customers in person, explaining the value of connectivity and cloud services and signing up customers. Jio’s marketing and sales team pivoted to digital marketing, creating a series of webinars targeted at small business owners.