Who files a claim with FedEx?

The sender, the recipient or a third party can file the claim. Claims for concealed loss, visible or concealed damage, delay and FedEx® Collect on Delivery (C.O.D.) payment (where applicable) must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date.

Is the seller or buyer responsible for damage during shipping?

If the shipper keeps a record of a shipment that arrives to the shipper’s premises, already damaged, then the seller is responsible. So you have to claim damages with the shipper, but also make sure the seller is aware of your problem, so they can work with you in case you file for damages.

How long does a FedEx investigation take?

FedEx is also pretty speedy. It normally takes just five to seven business days to resolve a claim. As the sender, recipient, or third-party, you’ll have 60 calendar days to file a claim for damaged or missing contents and up to nine months to file lost item reports.

Does FedEx pay claims?

FedEx automatically protects packages against loss or damage up to a value of $100 without a declaration of value. If the value of your item is over $100, you should declare the correct value. If not, the maximum liability for loss or damage to a package is $100.

Can you dispute a denied FedEx claim?

What If My FedEx Claim Is Denied? Unfortunately, you have no recourse with FedEx if the box shows no damage from handling and shipping. In the case of lost packages, the shipper will investigate to see at what point in the process the item went missing.

What happens if my package is damaged?

USPS: You may file an indemnity claim for insured mail, Collect on Delivery (COD) items, Registered Mail with postal insurance, or Priority Mail Express packages. Each mail service has a different timeframe for filing. If your package arrives damaged or with missing contents, you may file a claim immediately.

Does buyer or seller file Fedex claim?

The sender should file the claim, unless arrangements are made with the recipient.

What happens if a FedEx package is missing?

The driver goes out and makes contact with the customer and asks if there was a problem with the delivery ie: broken, open, missing items. If the customer states they didn’t receive the package then they sign the “tracer” stating that. If it is less than a hundred dollars it is paid.

What happens if a FedEx driver fails to deliver?

Drivers are actually subcontractors; what the customer service reps aren’t telling you is that Fedex is actually powerless to discipline a driver, but we can and will come down on the contractors they work for. If the contractor gets enough delivery failures and complaints, they lose their contract.

Can I conduct my own package inspections for FedEx?

You can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000. Simply download and complete the Inspection Report (400 Kb PDF). Upload and attach any digital images of your shipment’s packaging and/or content to send with the inspection report.

How do I file a claim with FedEx for lost contents?

Use the online tool to file a claim for shipments that are damaged, lost or missing contents. File a claim for FedEx Express ®, FedEx Ground ® or FedEx Freight ® shipments. Filing is fast and easy.