What do you do when you get the wrong order from DoorDash?

How to report a missing item (DoorDash app)

1. Tap Orders, then select the order.
2. Tap Help in the upper corner of the order page.
3. Under Order Issues, select Missing Items. Tap the items that were missing.
4. Add any relevant info in the Details section.
5. Finally, tap Submit.

Who do you contact when your DoorDash order is wrong?

If you have an issue with an live order such as the driver is late or you need to cancel the order, you can call (855) 599-7066 for immediate help. If you have an issue such as a refund request you should email [email protected]. Check out this PDF with all of DoorDash’s support information!

Do restaurants know when you complain on DoorDash?

Our policy on customer feedback is: For this reason, customer feedback is private and only you can see it for your restaurant. When you ‘respond’, customers will see but not be able to reply to your email and will only be able to contact DoorDash Support for additional questions.

Can I text my DoorDash driver back?

Once the order is placed in the app, the customer has an interface which allows them to call the restaurant, or to call or text their assigned Dasher.

How do I contact DoorDash customer support?

United States: (855) 973-1040.

How do you report a restaurant Dasher?

You can rate your Dasher and overall delivery experience by navigating to your DoorDash Merchant Portal and selecting the Orders tab. Here, you can find the delivery you wish to provide feedback for and select Rate next to the Dasher’s name. Select your rating from the 3 options: Poor, Good, or Great.

Do I have to call my DoorDash driver?

You can send your DoorDash driver a text or call them if necessary. Only call if it’s urgent. If your order status says that your food is on its way, be patient.

Do you have to call DoorDash?

DoorDash takes the health and safety of all members of our community very seriously. Customers and Dashers have the ability to request no-contact deliveries in order to ensure the safety of the community. Please note: In order to help ensure smooth and safe pickups, Merchants are also updating pickup protocols.

How do I report a DoorDash driver?

For Dashers:

1. Go to help.doordash.com.
2. Select ‘Dasher Chat’ and click “Email us”
3. Choose the category, “Health, Safety, or Legal Concern”
4. In the description, please include as much information you feel comfortable sharing. A member of our Trust and Safety team will reach out after we receive your report.

How do I report a missing or incorrect item on DoorDash?

If an order has missing or incorrect item(s) you can submit a report to the DoorDash support team: Select “Orders” from the menu in the upper left-hand corner of the website (or go to the Orders tab in the mobile app) Select the order in question and click “Help”. In the Order Issues section, select “Missing items” or “Items made incorrectly”.

Is DoorDash trying to trick us into taking?

Meanwhile, the people that Doordash is trying to trick us into taking, we don’t take because we can look at the total and know it’s bad. The ceiling can only hide the amount earned going up — but it can’t hide it going down. Which means the people who pay more are punished while the people who pay less see no difference.

Can I get a refund for my Dashers?

Hopefully support gives you a full refund for your order. This is the reason why it’s important to check the order before leaving the restaurant. Also, best thing to do for dashers in situations like this is to contact support. And to the OP, thanks for understanding. They were probably new.

Why is my Dasher unable to contact support?

The Dasher should have known to contact support – however, the Dasher would have been unable due to already completing the order. As a customer, there should be the ability to contact support through the app (I have had customers need to do this before).