Table of Contents
What is a good knowledge base?
A knowledge base is a library of information about your product or service. It helps customers find answers to solve problems on their own and — if you do it right — a good knowledge base can scale out your customer support program while improving the overall customer experience.
What is an example of knowledge base?
Examples of public knowledge bases for external audiences include: a guide like Asana, which provides options for users to choose their next action. companies like Shipt, which finds relevant articles based on a customer’s search inquiry. Dropbox, which includes helpful articles and tools in its knowledge.
How do you write a good knowledge base?
8 best practices for writing effective knowledge base articles
- Don’t make assumptions.
- Use anchor links in lengthy articles.
- Make the content easy to skim.
- Make things easy to read.
- Organize your knowledge base article logically.
- Use links strategically.
- Stick with simple article titles.
What should be in a help center?
Help Centers should always be easily searchable, providing customers with an accessible version of a brand’s knowledge base that has been created with users in mind. The site will often incorporate FAQs, articles and a good variety of instructions, all of which should be of digestible length.
Is Wikipedia a knowledge base?
A wiki can have many contributors and store extensive amounts of information. A knowledge base, on the other hand, is a self-serve library of important information about your business and its products, services, and processes.
What is knowledge base What are its contents?
A knowledge base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. It’s designed to make it easy for people to find solutions to their problems without having to ask for help.
How do you create help content?
7 steps to creating better help center content
- Define how your article helps users.
- Experience your users’ struggles.
- Create that “aha” moment.
- Help users visualize success.
- Show as well as tell.
- Optimize your articles for search.
- Make your articles easy to scan.
What are the best knowledge base examples?
When I Work is another great knowledge base example that hits all the high points. At the top of the article, they feature a short, easy-to-search title as well as a quick video summary and table of contents:
What are knowknowledge bases?
Knowledge bases may seem like a simple enough concept, but let’s step back and put the idea in context. Customer service departments exist to improve the customer experience. They ways they do this can vary, but it usually starts out with some sort of ticketing or case management system.
What is a knowledge base article?
A knowledge base article is a piece of online documentation that answers a frequently asked question or provides instructions for solving a problem that customers commonly run into. Common knowledge base article types include informational articles, how-tos, troubleshooting guides, and FAQs.
What is a knowledge base in customer service?
A knowledge base is a self-serve customer service library that includes information about a product, service, or topic. They usually look something like this. Knowledge bases may seem like a simple enough concept, but let’s step back and put the idea in context. Customer service departments exist to improve the customer experience.