Table of Contents
- 1 How do I open a dispute on a closed order AliExpress?
- 2 Why my order is closed in AliExpress?
- 3 What happens if I open dispute on AliExpress?
- 4 How do I get a refund on a closed order on AliExpress?
- 5 Do you get a refund if you cancel an order on AliExpress?
- 6 How can I get my money back from AliExpress?
- 7 What to do if AliExpress order is not received?
- 8 How do I get my money back from AliExpress?
How do I open a dispute on a closed order AliExpress?
To open a dispute, log in to AliExpress and go to “My Orders”. Here you will see the details on all your AliExpress orders. The button “Open Dispute” will to the right of the product’s name.
What happens if AliExpress order is closed?
You can submit order cancellation request before the seller ships your order, if the seller does not respond in 72 hours, the order will be automatically closed. Refund will be sent to your account within 20 working days.
Why my order is closed in AliExpress?
Why Does AliExpress Close Orders? The main reason why AliExpress closes orders is for fraudulent activity. Your account can also appear as fraudulent to AliExpress as you’ll regularly be ordering from the same location and shipping internationally. It may appear as if the credit card has been stolen.
What does it mean when order status is closed?
An order is in closed status when all of the transactions have been completed (i.e., the items have been received and invoiced). Cancelled.
What happens if I open dispute on AliExpress?
Violation of Authenticity Guarantee. Another reason for opening a dispute might be that you ordered an item of the original brand and received a fake product instead. In this case, you get a full refund including the shipping cost.
Can I open dispute after purchase protection?
In an effort to make things easier for customers, AliExpress has now made it possible to open a dispute up to 15 days after the purchase protection ends. It is possible to open a dispute even if you did not extend it.
How do I get a refund on a closed order on AliExpress?
During this period you can open the dispute and request a refund. If you were charged for the order that was immediately closed – look for the notification about the refund. Most likely the order was closed for the security reasons and the seller was banned. In this case you will get a refund within 7-14 days.
How do I get a refund from AliExpress?
How To Make a Refund Claim on Your AliExpress Account
- Log in to your AliExpress Account.
- Click on Orders and find the order you want to get a refund for.
- Hit Open Dispute.
- Fill in the information about the order.
- Add pictures/videos/messages to support your claim.
- Click on Submit.
Do you get a refund if you cancel an order on AliExpress?
Hit Cancel Order If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days. Don’t forget that you have only seven days after your purchase to cancel your order and get a full refund.
How do I open a dispute on AliExpress after 15 days?
You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute on the order details page. Please note that you can only open one dispute per order. If you agreed with the seller to return your item, please also check the seller’s shipping terms.
How can I get my money back from AliExpress?
How do I open a dispute with AliExpress?
How to open a dispute with AliExpress. To start the open dispute process, you need to log in to AliExpress and click on My Orders on the home page (in the top toolbar). This will open a page with all the orders you have placed on AliExpress. On the right side of the disputed order will be several options. Click on the Open Dispute link.
What to do if AliExpress order is not received?
AliExpress open dispute > The orders on AliExpress are protected by Buyer protection. If you have not received your order or if you are not satisfied with the product you have received, please contact the seller first to try to find a solution.
What are my rights as a buyer on Aliexpress?
All AliExpress buyers have the right to open a dispute in case of dissatisfaction, as it is a relatively common practice when shopping online. However, for a favorable dispute outcome, it is crucial to understand how the procedure goes and what you, as a client, are entitled to claim.
How do I get my money back from AliExpress?
Go to Aliexpress, then must login. Go to My Orders, find your item in orders list. 1. Link to open dispute. 2. Your item status. 3. Confirm Goods Received link, after Goods Confirmation you lost to able open dispute and get back your money.