How do you stay calm when a customer is yelling at you?

How to Deal with Angry Customers

1. Remain calm.
2. Practice active listening.
3. Repeat back what your customers say.
4. Thank them for bringing the issue to your attention.
5. Explain the steps you’ll take to solve the problem.
6. Set a time to follow-up with them, if needed.
7. Be sincere.
8. Highlight the case’s priority.

How would you handle a difficult customer that is screaming and swearing at you?

10 Ways to De-escalate and Handle an Angry Phone Call Using Good Customer Service

• Stay Calm. It’s no good if both the caller and call centre staff are getting angry.
• Pick Your Words Wisely.
• Let the Customer Talk.
• Consider Your Way of Speaking.
• Try not to put them on hold.
• Be Honest.
• Stay Positive.
• Use A Script.

How do you deal with rude customers?

Ways to deal with rude customers

1. Be empathetic. The simplest way to handle rude customers involves using empathy.
2. Listen actively.
3. Chunk the issue.
4. Repeat what the customer has said back to them.
5. Stay calm and stoic.
6. Offer solutions.
7. Act quickly.
8. Offer a sincere apology.

How do you calm down a customer?

10 Ways to Handle Angry Customers (And Make Them Happy)

1. Listen. Practice active listening rather than passive listening.
2. Apologize. Apologize for the problem they’re having.
3. Show empathy.
4. Maintain a calm tone of voice.
5. Use the customer’s name.
6. Build and maintain trust.
7. Don’t take it personally.
8. Avoid negative language.

How do you stay calm with a difficult customer?

How to deal with difficult customers

1. Keep your communication professional.
2. Remain calm and collected.
3. Speak softly.
4. Practice active listening.
5. Give them time to talk.
6. Understand the customer’s point of view.
7. Assess their needs.
8. Seek a solution.

How do you calm a difficult customer?

How do you deal with angry customers in the workplace?

How to Deal with Angry Customers. Remain calm. Practice active listening. Repeat back what your customers say. Thank them for bringing the issue to your attention. Explain the steps you’ll take to solve the problem. Set a time to follow-up with them, if needed. Be sincere.

How do you deal with difficult customers at work?

How to Deal with Difficult Customers Practice reflective listening. Consider their affect heuristic. Tap into the beginner’s mind. Let go of fear. “Chunk” the problem. Remember, anger is natural. Keep calm and carry on.

How do you deal with a rude customer in the workplace?

Listening patiently can defuse a situation, as long as the customer feels acknowledged in his or her complaint. Hear them out. When they are done talking, summarize what you’ve heard and ask any questions to further clarify their complaint. Body language can be critically important here. Keep eye contact. Stand or sit up straight.

How do you handle a tense situation with a customer?

Here are tips for coping with a tense situation and hopefully resolving it to everyone’s satisfaction: 1. Remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. In fact, that will probably escalate hostilities.