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How does Kickstarter handle shipping?
Kickstarter allows you to set up shipping in a few ways, which you can review here. Instead of selecting “No shipping involved” (which should only be used for digital-only pledge levels), you can select the countries you plan on shipping to and charge $0 on Kickstarter.
How do I change my delivery address on Kickstarter?
How do I update my Kickstarter shipping address?
- Log into your Kickstarter account.
- Navigate to your Profile page (upper right-hand corner)
- Select Backed Projects under MY Stuff.
- Click A Hat in Time.
- From your user menu select Survey and click Edit Address.
How do I find my address on Kickstarter?
How can I get my backers’ information to fulfill rewards?
- Open the creator menu on your project page and click the “Reward surveys” button.
- Select the reward tier you are creating a survey for and, if you’d like, include an introduction for your backers.
Do I get my money back if Kickstarter fails?
Creators will still receive the balance of collected funds, less fees, even if the final amount falls below your project’s funding goal due to dropped pledges. Kickstarter will only collect fees on the funds that we are able to successfully collect.
Does Kickstarter help with shipping?
You can partner with a fulfillment vendor. With the help of many Kickstarter creators, we’ve compiled this list of fulfillment resources for everything from packaging and shipping to manufacturing, games distribution, and vinyl pressing. (Don’t worry, you don’t need to decide for sure until after your project funds.)
Does shipping count toward Kickstarter goal?
Note: Any costs that backers pledge towards shipping will count towards your overall funding goal.
How do I update shipping on Kickstarter?
If you’d like to give backers the option to update their shipping information, select this option on the “Reward surveys” page. Alternatively, if you decide to add this functionality after you’ve already sent out your surveys, select the “Edit” option next to “Address changes not allowed” on the same page.
Are Kickstarter rewards guaranteed?
Kickstarter is not a store and we do not issue refunds. When you back a project, you’re supporting a creator’s right to try to make something new—and agreeing to go along for the ride. For more information, please read our Terms of Use.
Can Kickstarter see who donated?
While your project is live you will be able to see a backer’s name, pledge amount, reward selected, and the country they have selected for shipping, if applicable. A backer’s email address won’t be visible in the backer report until after a project ends and is successfully funded.
What information does Kickstarter collect when I order a product?
This may include size, color preference, flavor choice, etc, as well as your shipping address, where applicable. We don’t collect or store your shipping information at checkout. A creator may use Kickstarter’s survey tool or a third-party service, such as BackerKit, to send their surveys.
When will I receive my Kickstarter survey email?
Some may send surveys as soon as the project ends, while others may wait until they’re ready to start preparing rewards for shipping. This could be a few weeks after the project ended, or six months later. If you think you might have missed a survey email, don’t panic, simply log in to your Kickstarter account to check.
Why did I receive a confirmation for my Kickstarter pledge?
If you received a confirmation for your pledge, you want to make sure that it came from Kickstarter and not a third-party pledge manager, such as BackerKit, PledgeBox, CrowdOx, or a similar service.
How do I Change my shipping information on my Kickstarter account?
Navigate to your account by clicking on your profile image in the top right corner of the homepage. If using the Kickstarter app, head to your profile section If the creator of this project has enabled address changes, you’ll notice an option to edit the address that will allow you to change your shipping information