Is there buyer Protection with Mercari?

Mercari offers a secure and friendly mobile marketplace for users. Mercari does not release payments until the buyer receives the item, and both buyer and seller rate each other. Buyers are only protected if they follow the Buyer Guidelines: Do not buy prohibited items.

Can you do no refunds on Mercari?

Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: Returned request approved, but Buyer does not return the item back to the Seller after seven days from receiving.

How do I complain to Mercari?

Go to https://about.mercari.com/en/contact/ to fill out a contact form. If you have a more general question, a press inquiry, a job query, or other situation that isn’t about a particular problem with the Mercari service, you can fill out a general contact form. Choose the topic you are contacting Mercari about.

What happens if the seller doesn’t ship in 3 days on Mercari?

If the item hasn’t shipped and they haven’t responded within 3 days, you can request a cancellation on the item’s Order Status page. Once the order has been cancelled you will receive a full refund in the original form of payment. If the item stops receiving tracking updates please let us know.

Does Mercari report to the IRS?

Does Mercari report your sales to the IRS? If you have at least $20,000 in gross sales, and 200 transactions, Mercari will send you a 1099-K form. Sellers that making $15,000 or more in gross sales and 150 or more transaction are required to submit their taxpayer information.

Does Mercari have bots?

Most Mercari sellers use the MercariBOT, which is an all-around automation tool that makes selling on Mercari easier and hassle-free. They offer a 3-day risk-free trial for you to try the MercariBOT software before committing to a purchase that also comes with customer support to guide you along with the free trial.

How do I contact Mercari directly?

If you suspect that you may be a victim of fraud or other criminal activity, please call us at (888)325-2168 or report your suspicions to law enforcement.

Why is my Mercari account not working?

There are a number of activities which may result in a limitation on your account or cause an account closure, including: Listing or selling Prohibited Items. Engaging in Prohibited Conduct. Multiple violations of our Terms of Service.

What happens if my Mercari order never ships?

Does Mercari hold new items?

Thus, Mercari also holds new items. It should be said that as a marketplace Mercari does not own the items listed in the platform. However, it directly receives payment for orders; and will release funds to the Seller only when the buyer confirms delivery and that the item is as described. Is Mercari legit?

Is Mercari Legit and legal?

Thankfully, Mercari ticks this box. It is owned by 100\% legal company (Mercari Inc.). This company has gone through five rounds of funding from top investment institutions such as the Development Bank of Japan, World Innovation Lab and more.

How long does it take for mercari to release payment?

As we know Mercari does not release your payment to the seller until you’ve received and confirmed your order. Buyers have 3 days to confirm the order whether it’s the same item as described and submit a rating to that seller. Make sure everything is included and looks like what you ordered, and it doesn’t look like a fake.

Can Mercari auto-rate my purchase?

In the meantime, MERCARI HAS A POLICY TO AUTOMATICALLY RATE YOUR PURCHASE FOR YOU! As soon as that rating went through, the seller stopped communicating with me, so I lost that money. (The $18 didn’t even include tax and shipping.)