Is WhatsApp safe for official communication?

WhatsApp’s end-to-end encryption is used when you message another person using WhatsApp Messenger. End-to-end encryption ensures only you and the person you’re communicating with can read or listen to what is sent, and nobody in between, not even WhatsApp.

Is WhatsApp formal?

The person you are messaging may be in a meeting or busy with something else, so they only have a few seconds to scan your message and decide if it’s worth attending to immediately. Plus, although WhatsApp is not as formal as e-mail, it’s still basic courtesy to address the person by name (and title, if required).

Is it illegal to use WhatsApp for work?

While many people believe it is fine to use WhatsApp for corporate use, the Terms of Service explicitly say “Your use of the Service as permitted is solely for your personal use”.

Can I use personal WhatsApp for business?

Yes, you can use WhatsApp and WhatsApp Business on the same phone as long as you use a different phone number for them.

Why you shouldn’t use WhatsApp for business communication?

If your employees are using WhatsApp for business communication on their personal mobile devices, they are exposing your company to serious data breaches and security risks. “If not given company-approved cloud tools, frontline workers may risk company and data security and regulatory compliance to use their own.

Is WhatsApp electronic communication?

There are electronic communication platforms such as emails, short messaging service (SMS) and social media e.g. WhatsApp, where contracts are entered into and they may be considered valid as per the law.

What type of communication is WhatsApp?

WhatsApp is a social media application which involves direct messaging as well as sharing media including voice messages, videos, and photos among others (Steele, 2014).

Is WhatsApp a business official?

The Green Tick next to a WhatsApp name indicates that the entity has been approved as an Official Business Account. When your application is approved, you are a Business Account and you can start using the service to talk to your customers.

Do you have to pay for WhatsApp Business?

WhatsApp Business is free to download and was built with the small business owner in mind. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers.

Can WhatsApp be used as a workplace communication tool?

From its interface and user experience to its feature range, WhatsApp does not provide a professional context for workplace communication and networking.

Should your business use WhatsApp as a primary communication channel?

On the other hand, most people check instant messages within minutes of being received. Using WhatsApp as your primary communication channel is a great way to raise awareness about career and education opportunities your business can offer, resulting in a decrease in employee turnover.

How often do you use WhatsApp at work?

Fifty-three percent of frontline workers use messaging apps such as WhatsApp and Facebook Messenger up to six times a day for work-related reasons, but 68\% of them said they’d stop if given approved internal communication tools.” – Google On top of it all, your message content that does exist can be unencrypted: Backups are not encrypted.

Why should you use WhatsApp for internal communication?

Using WhatsApp for this type of internal communication can not only ensure a higher open rate but also offer opportunities for interaction. For instance, in a one-on-one chat, an employee can request more information about a certain topic which a corresponding bot can provide swiftly.