What do I do if my Amazon package is open and empty?

Customers who receive an empty Amazon package should first contact the seller they purchased the item from. If the seller is unable to assist customers with the issue, they can contact Amazon customer service and file a delivery complaint.

How do you know what’s in an Amazon box without opening?

It works like this: An Amazon package has arrived, and you need to know what’s inside. Just tap the camera button in the Amazon app on iPhone, and select the Package X-Ray feature. Then use it to scan the barcode on the package, and it will display exactly which items are inside, all without opening it.

Why was my parcel opened?

Parcel was checked by customs Items shipped in global routes always go through customs when entering a country or a trade-zone. Customs inspection procedures can involve checking documents, scanning of packages and random checks. If needed, your parcel may be opened by the customs officers for inspection.

How do I contact Amazon about a parcel?

Report the incident to Amazon by calling +44 808 164 6718 in the U.K., +353 1800 938 672 in Ireland, or 0800 72 979 in Belgium to receive 24/7 immediate assistance.

How do I know what’s in my Amazon package?

To get a quick look inside your packages, simply open the latest version of the Amazon app and tap the camera icon located near the ‘What are you looking for’ search box. Once the camera is open, select the ‘Package X-ray’ button and hold the camera frame over the barcode located on the side of the box.

How can I find out what someone ordered from Amazon?

How can I track a package that someone else bought for me on Amazon? You need to ask the person who bought the goods for you a tracking number or Amazon order number. Then you can safely track your package by entering Amazon order number or tracking number into search field above.

How do I know if my package has been opened?

No, they don’t immediately open your package without any reason. Your package wi definitely go through a scanner machine (x-ray) and screen your items. They will only instantly check what’s inside of your package if: Your package has been damaged when it reached the Customs office or desk.

How do I report an open package?

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.

How do I know if my Amazon package has been delivered?

Look in your mailbox as some deliveries will use multiple carriers which includes the standard postal service. Give it around 36 hours before escalating your concern. Sometimes packages may show as delivered while still in transit. After waiting 36 hours, you can contact Amazon directly should your package still be a no-show.

What happens if a package is delivered without the contents?

Once a batch/ pallet of packages is opened and one item was cut opened without contents, there is nothing a delivery station can do about what was supposed to be in it. It is then delivery carrier would bring it to their supervisor to report the item and ask for a stamp “Received without contents at (their zip code)”.

What should I do if my package is cut open?

If your package is cut open or you feel empty, don’t receive the package in the first place, even though if you mistakenly call customer care and explain the situation. Amazon is very customer-oriented. At this point, it will be up to Amazon to decide what they will do.

What to do if item is missing/damaged from Amazon order?

Item missing/damaged from Amazon order? Steps to quickly contact support to get a replacement I ordered few items from Amazon.com last week and when the package is delivered I found an item is missing. I reached out to Amazon Customer care and they resolved the issue by resending the missing item.