What do you do with negative comments on Facebook?

How To Deal With Negative Comments On Your Facebook Page

1. Acknowledge comments. The first thing you have to do with negative comments is acknowledge them.
2. Apologise when an apology is necessary. You then need to apologise as quick as possible if an apology is necessary.
3. Deal with the matter offline.

What do you say when someone makes rude comments?

A comeback can be kind or just as rude as the original comment. So, if someone’s rude to you, you can give them a really sarcastic comeback and say, “Wow, that’s a great attitude!” But, if you prefer a kinder and more honest approach, you can just use the comeback, “Are you having a bad day?”

What are the effects of negative comments?

Negative comments provide evidence that you cannot succeed at your goals, which can be demotivating. There is evidence that people need to experience positive feelings about three times more often than negative feelings in order to maintain positive moods.

Why you should avoid posting negative comments?

Posting negative social media comments can impact your employment. Social media posts can become public immediately. Many people do not think how a post could impact their company or their employment. A single post can destroy a company’s morale and it could jeopardize your job.

Should I delete negative comments on Facebook?

The pros of hiding negative comments on your Facebook Page are clear. Ideally, you’d protect your business’s reputation and eliminate any negative sentiments from your posts. It can actually hurt your Page if you’ve got a ton of spam in comments on every post that you don’t hide or delete.

Should you delete negative comments?

Deleting comments Never, ever delete negative comments. It’s unlikely to make the person go away, and it may just incentivize them to post more. Negative social media contact isn’t something you can erase. Some guides recommend asking posters to remove their comments after you’ve solved the situation.

How do you handle negative comments?

How to Handle Negative Comments

1. Walk Away. Whatever you do, do not respond to negative comments immediately.
2. Don’t Ignore the Comments.
3. Climb into Your Reader’s Shoes.
4. Keep Your Ego in Check.
5. Own Up to Your Error.
6. Be Positive.
7. Agree to Disagree.

How do you respond to negative comments on a Facebook page?

Responding to Negative Comments It’s usually best to leave negative comments on your page and respond appropriately. Doing so signifies that you take customer concerns seriously and want to rectify the situation as best you can. It’s usually best to leave negative comments on your page and respond appropriately.

Are negative comments on social media harmful to your brand?

As a brand with a social media presence, criticism, and negative comments are the norm rather than the exception. With thousands of customers connected to your social media accounts, negative comments are unavoidable.

What to do when Starbucks gets negative comments on social media?

When Starbucks gets a negative comment on social media, it doesn’t rush to offer free coffee or any rewards as an apology. It asks the customer to reach out to customer service to find out who is wrong and who is right. Step 4. Be polite When it comes to negative sentiments and rude comments, it’s not that easy to keep calm.

How to deal with negative sentiments and rude comments?

When it comes to negative sentiments and rude comments, it’s not that easy to keep calm. But you must be polite to save your brand. Avoid using swear words, even if your customers use them. In any case, it will not help you to fix the situation.