What does servicing dealer mean?

Servicing Dealer means a sales establishment that maintains a relationship with the Manufacturer, and promotes, sells, installs, and maintains products for the Manufacturer. Servicing Dealer means the entity selling the Covered Product or responsible for completing Your authorized repairs.

What is the difference between a dealership service department and independent garage?

Dealer service departments have access to an array of specialized tools and service bulletins, and are usually the first to get them, but independent shops can acquire them if they can foot the bill. Dealerships usually have large, clean and organized facilities.

What are the 5 different departments of a car dealership?

Employees are hired based on their education, training and experience; car dealership job titles and pay also vary.

• Vehicle Sales. Vehicle sales is one of the most public-facing of car dealership positions.
• Service and Repairs.
• Parts Department.
• Customer Service.
• Senior Management.

Why do dealerships service cars?

Getting your vehicle serviced at the dealership is also one of the best ways to ensure that it receives genuine OEM (Original Equipment Manufacturer) parts. Whether it’s spark plugs, oil filters or brake pads, the best parts are often the ones your car came with when it rolled off the assembly line.

What does a service department do at a car dealership?

Establishing and maintaining a service department, often referred to as the dealership’s fixed operations, is crucial to a successful operation. This department consists of the technicians who perform repairs, the service advisors who assist customers and sell maintenance packages, and porters who prep just-sold vehicles for delivery.

How important is service loyalty to a dealership?

Service revenues are not only key to a dealership’s bottom line, but service loyalty also drives sales loyalty. For dealers who want to grow their share of both revenues and loyalty, below are some simple data-driven suggestions on how to run a dealership service department in today’s competitive landscape.

What is a service advisor at a car dealership?

At most dealerships (other than the high-volume ones mentioned above), the service advisor will be your first and primary contact at the dealership. The service advisor is responsible for understanding what needs to be done to your vehicle — normal maintenance or addressing a specific concern.

Is it more expensive to get your car serviced at a dealership?

It’s no secret to anyone who manages a dealership service department that consumers believe it is the most expensive place to get their vehicle serviced. That’s one reason why far too many customers stop visiting the dealership service drive once their warranty expires.