What happens if you extend processing time on AliExpress?

This will grant the seller more time to fulfil the order. If the processing time is passed without an extension submitted, the order will be automatically canceled and the buyer receives a refund.

What happens if an online seller doesn’t ship an item?

Contact the e-commerce website’s Customer Care: When there’s no reply from the seller, contact the customer care of the website. The customer care will contact the seller and the logistics company that delivers the product to solve the issue of non-delivery.

What can I do if seller doesn’t ship item?

If there’s a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn’t ship your order, it has to give you a full refund — not just a gift card or store credit.

What happens if seller doesn’t ship in time AliExpress?

If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you. Please contact the sellers if they refuse to cancel your order as the cancellation might cause losses to the seller while he/she is preparing the shipment.

What to do if a seller refuses to refund?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back

1. Try to Work it Out with the Merchant First.
2. Option 1: Request a Chargeback.
3. Option 2: Consider Mediation.
4. Option 3: Sue in Small Claims.
5. Option 4: Pursue Consumer Arbitration.
6. FairShake Can Help Make Arbitrating a Breeze.

How do I get my money back if I never received my product?

Contact the seller to ask them to redeliver the item. This should be done if the item was never delivered or did not arrive within the expected time. Ask the seller for a refund and cancel the order. Report the seller to Trading Standards.

What happens if seller doesn’t ship on time?

If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund. Payment will only be released to the seller when the buyer confirms that the item has arrived without any issue or if the buyer allows the delivery confirmation time to lapse.

What happens if an eBay seller doesn’t ship the item?

If your item hasn’t arrived, you’re protected by the eBay Money Back Guarantee and can ask the seller for a refund. Some sellers may also be able to send you out a replacement item, if they have one.

Does processing time include shipping?

Processing time is the time between when an order is placed by a customer and when the order is fulfilled by the business. Reviewing an order, printing shipping labels, packaging products, and handing over shipments to a shipping carrier all contribute to an order’s processing time.

Can I cancel an order on Aliexpress and get a refund?

Technically, yes. AliExpress gives a time period for order cancellation. If you cancel within that amount of time then you are supposed to get a refund. If the seller does not cancel on there end then it says AliExpress will step in and cancel the order. However, if you do cancel it would be a good idea to send a message to the seller.

Can I cancel an order that has not yet shipped?

Please note: you can only cancel the order if it has not yet shipped. If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund.

What happens if I receive a counterfeit product on Aliexpress?

All Guaranteed Genuine products have been verified by AliExpress. Should you still receive a counterfeit product, you will get a full refund (shipping costs included). All sellers on AliExpress.com are required to guarantee that their products are delivered on time, this is also known as On-time Delivery.

What are AliExpress’s domestic returns?

Domestic Returns is an extra return policy that sellers may choose to offer on AliExpress.com.Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging.