What is the average return rate for online retailers?

The average ecommerce return rate hovers around 20-30\% There are predictable and common reasons for returns, such as: sizing issues, wrong gifts, purchase of multiple products with an intent to return some/all, or a failure to set correct customer expectations.

What is a good returning customer rate fashion?

As long as roughly 10\% of your customers come back for more, you’re on par with e-commerce fashion averages. To help boost overall profits and improve both conversions and retention, make sure it’s easy for visitors to see and for customers to leave product reviews.

What is the average retail return rate?

To help gain a better understanding, Newmine commissioned Incisiv to conduct a hybrid survey of U.S. shoppers and retailers, exploring themes such as shoppers’ reasons for return and retailers’ returns management business practices. Retailers in our survey reported an average annual return rate of 11\%.

What is a good returning customer rate on Shopify?

That said, a repeat purchase rate from 20-40\% is a good range to be in. Shopify has found that a 27\% repeat purchase rate is considered a good baseline and that’s what I use in the analysis inside of Repeat Purchase Insights.

What is the average returning customer rate?

Although benchmarks vary from company to company, most ecommerce businesses have 25-30\% percent returning customers. This is backed up by Alex Schultz, VP of Growth at Facebook who says, “If you can get 20-30\% of customers coming back every month and making a purchase from your store, you should do pretty well”.

What is a good repurchase rate?

If you can get 20–30\% of your customers coming back every month and making a purchase from you, then you should do pretty well.” Even among eCommerce companies, repurchase rates heavily differ depending on the vertical you are in.

What is the average returning customer rate on Shopify?

27\%
Alex Schultz, VP of Growth at Facebook says “If you can get 20–30\% of your customers coming back every month and making a purchase from you, then you should do pretty well.” That number lines up with Shopify’s 27\% average repeat purchase rate for first time customers.

What is a good returning customer rate for Shopify?

What are the returns rates for online shopping?

While returns rates to stores are around 8\%, this jumps to around 25\% for items bought online. Barclaycard research looked at the issue of serial returners, shoppers who deliberately over-order so that they can keep the items they want and return the rest. 30\% of shoppers deliberately over-purchase and subsequently return unwanted items.

What is the e-commerce product return rate?

E-commerce Product Return Rate – Statistics and Trends [Infographic] Did you know at least 30\% of all products ordered online are returned as compared to 8.89\% in brick-and-mortar stores. 92\% of consumers surveyed said that they will buy again if product return process is easy whereas 79\% of consumers want free return shipping.

Did you know 30\% of all products ordered online are returned?

Did you know at least 30\% of all products ordered online are returned as compared to 8.89\% in brick-and-mortar stores. 92\% of consumers surveyed said that they will buy again if product return process is easy whereas 79\% of consumers want free return shipping.

What are the effects of returns on retailers?

Effects of Returns for Retailers 1 57\% of retailers said that dealing with returns has a negative impact on the day-to-day running of their business. 2 33\% of online retailers offer free returns but offset the cost of this by charging for delivery. 3 20\% said they’d increased the price of products to cover the cost of returns.