What is the connection of reservation department to front office department?

Reservation of the hotel accommodation is one of the important responsibilities of the front office department. A potential guest contacts a hotel for availability of the desired type of accommodation and any allied services that the hotel offers. The front office department needs to react to the enquiry of the guests.

What are the importance of reservation department for the hotel?

A hotel reservation system enables guests to schedule dates and length of stay, room selection, extras, and payment all in one place.

What are the responsibilities of Reservation section of front office?

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms.

Why is the front office department considered the most important department in a hotel?

Front Office Department plays a vital role in a hotel, and it is the face of a hotel or hospitality establishment. It is the first and the last department where a guest interacts. The Front Office Department is responsible for creating first hand impressions regarding the level of services and facilities provided.

What is the importance of the reservation?

1. Ensures room on arrival – A guest who makes a prior reservation is ensured of the required type of room, no of rooms for his entire stay in the city. This saves him from the difficulty of finding accommodation on arrival especially during peak seasons when most of the hotels are full.

Why is it important to file reservations accurately?

A well – organized reservation system allows hotels to ensure a steady flow of guests into their properties. Easy access to a hotel’s data bank of rooms helps in fulfilling the customers’ needs as well as in reaching a targeted daily occupancy rate, average daily rate, yield percentage, and RevPAR.

What is the importance of reservation?

How does reservation department function?

All hotels will readily accept advance reservations and booking in order to achieve high occupancy and to maximize their room revenue. The reservation department handles all reservation requests for accommodation, interacts with the customers and constantly monitors the room status and the reservation status.

What are the functions of the front office department?

Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.

What is reservation department?

The reservation department handles all reservation requests for accommodation, interacts with the customers and constantly monitors the room status and the reservation status.

What is the role of front office department in hotel reservation?

The front office department needs to react to the enquiry of the guests. For a guest, reservation increases the chances of a better deal for assured accommodation on arrival. For a hotel, reservation can enable a better management of guest experience during usual as well as peak seasons.

How computerized reservation system works in hotels?

The computerized reservation system not only helps to make guest reservations but also helps to forecast how many accommodations can be reserved in an upcoming time period. The guests of hotel sales agents call for checking room availability. It is forwarded to the front office reservation staff.

How does a front office accounting system work in a hotel?

At the hotel end, the front office accounting system captures the guest’s information such as name, age, contact numbers, probable duration of stay for room reservation and so on. The front office reception staff receives the guest in the reception. The porters bring in the guest luggage.

What are the basic responsibilities of front office department?

Basic Responsibilities of Front Office Department 1 Creating guest database 2 Handling guest accounts 3 Coordinating guest service 4 Trying to sell a service 5 Ensuring guest satisfaction 6 Handling in-house communication through PBX