What is the greatest skill of an effective 911 dispatcher?

911 Dispatcher Requirements & Skills 9 Knowledge of and ability to operate CCIC/NCIC. Ability to operate computer aided dispatch equipment (CAD). Ability to work under pressure. Ability to communicate effectively with angry, emotional and excited persons via telephone.

What is the most important information when calling 911?

When calling 9-1-1 your child needs to know their name, parent’s name, telephone number, and most importantly their address. Tell them to answer all the call takers questions and to stay on the phone until instructed to hang up. PRANK CALLS TO 9-1-1 WASTE TIME AND ARE ILLEGAL IN MOST STATES.

What are two of the most important skills of a 911 emergency dispatcher?

911 Dispatcher Skills

• Experience effectively communicating with people in emotional or physical distress.
• Ability to read maps and provide clear directions.
• Ability to advise callers on how to handle medical and other emergencies.
• Proficiency in basic computer programs, including Microsoft Office and Excel.

What makes a great 911 dispatcher?

Dispatchers should have good judgment skills and the ability to make decisions quickly. They prioritize calls by level of importance, so they need to recognize the difference between emergencies and nonemergencies.

How do I become an effective 911 dispatcher?

Tips for Efficient Onboarding of 911 Dispatchers

1. Teach dispatchers to cope with stress. Dispatching is a high-stress field, but dispatchers need to remain calm so they can gain clarity, especially in life or death situations.
2. Focus on procedures.
3. Master information flow.
4. Conduct shadowing with side-along software.

How do you make an effective 911 call?

911 Calling Tips

1. Stay calm.
2. Know the location of the emergency and the number you are calling from.
3. Wait for the call-taker to ask questions, then answer clearly and calmly.
4. If you reach a recording, listen to what it says.
5. Let the call-taker guide the conversation.
6. Follow all directions.
7. Keep your eyes open.

How do you call 911 without talking?

By tapping a Medical, Fire or Police button during an emergency call, you’ll be able to send important information, like location and type of assistance needed, to a 911 operator without verbally communicating. You’ll also still have the option to speak with an operator if needed.

What does a dispatcher say when you call 911?

When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!”

What do you say to a 911 dispatcher?

By clearly stating your location (or a solid address if possible), emergency/what kind of emergency responder you need, and your phone number, the 911 operator can dispatch emergency responders to your location or call you back if the call drops.

How would you describe 911 dispatcher on a resume?

911 Dispatchers respond to emergency calls and provide emergency assistance. Skilled 911 Dispatchers needs to emphasize in their resume assets such as self-command, excellent communication skills, decision-making abilities, judgment skills and emergency procedures expertise.

What do 911 dispatchers do?

911 professionals, also referred to as “dispatchers” or “call takers,” are often the first trained point of contact in an emergency. They begin the important work of obtaining essential information, remaining calm, calming others, and sending the appropriate responders to the right location.