Why has Skrill locked my account?

Account closure to ensure account security The NETELLER and Skrill security team are monitoring accounts to see if any unusual activity is happening. To avoid any further damage the team usually will temporarily disable those accounts to first check if there is any real security breach.

How can I get my money back from Skrill?

As Skrill no longer supports refunds from their merchants, the only way for you to get your funds back is by withdrawing them using the same Skrill account that you used for the deposit. Withdrawing via Skrill is easy and free of charge.

How long does it take for Skrill to reply?

Please be advised that we do reply within 24 hours. Please send us a case number or a customer ID number i a direct message.

How do I cancel my Skrill restricted account?

If you wish to close your Skrill account, contact the customer service team and ask for help. If there is a balance on your account at the time of closure, you must withdraw it within a specified period. The Skrill customer service team can help you get rid of a restriction on your account.

Can we withdraw money from Skrill without verification?

You have the right to withdraw funds from your Skrill Account at any time. However, you may be required to confirm your identity beforehand.

Can you reverse a Skrill transaction?

Once the funds have been debited from your Payment Method, you will not be able to cancel or reverse the transaction. You cannot use your Skrill Account balance or any other payment options that are otherwise available to upload money to your Skrill Account to send money using the Skrill Money Transfer Service.

How do I cancel a Skrill transfer?

Suspending or Cancelling a Payment Instruction 9.1 You can cancel a payment instruction for a full refund within 30 minutes of payment by clicking on “My Transfers” in your Skrill USA Account, and selecting the relevant payment instruction, unless the funds have been picked up or deposited.

How do I complain to Skrill?

How to file a Complaint against Skrill? Find the contact details of Skrill to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya. Use Voxya to connect to the right person in Skrill to resolve your issue quickly.

Can I use my Skrill account without verification?

Yes, even without verification you will be able to make transfers with your account. However, unverified accounts have really low limits of 2,500 EUR (lifetime). This means, once you have reached this limit no deposits or withdrawals are possible anymore and you have to get verified to get access to your funds again.

How do I withdraw money from my Skrill account?

1. Go to the Withdraw section of your Skrill account. 2. Click Withdraw Now under Bank Account. 3. Choose a bank account and click Next. If you haven’t registered a bank account, click Add a Bank Account to submit your bank details. 4. Enter the amount and click Next.

Is Skrill safe to use?

Skrill as an E-wallet, has to be currently one of the most secure one around. Each account created on Skrill needs to be verified and the account holder identified with. And another important criteria is a Resident address can only be registered on one account. Due to the above, the account would not be verified and get locked out.

Can you deposit with a MasterCard to Skrill?

You can deposit with MasterCard to your Skrill account. However, deposits made with MasterCard are not allowed to be used for any gambling related transactions. So, you can only send the money to another Skrill account or use it for online shopping, but you cannot deposit to any casino, poker site, forex provider or bookmaker.

Is it possible to create a second Skrill account?

Skrill also does not allow you to create another account with the same personal details. You can still try and I know of some cases where it worked, but there is always a risk and you should just move on and look for an alternative. NETELLER might be one of those alternatives.