Why is customer service so hard for me?

It could be multiple reasons; you don’t have enough self-confidence to deal with every day problems, you don’t have enough enthusiasm to go that extra mile, you don’t have the skills or confidence required to deal with troublesome customers or maybe, you’re meant for something more than simply working in retail.

What are the problems of customer service?

12 Biggest Customer Service Challenges and How To Solve Them

1. Not having an answer to the customer’s queries.
2. Transferring calls to another department.
3. Failing to understand what customers want.
4. Dealing with angry customers.
5. Exceeding customers’ expectations.
6. Serving multiple customers.
7. An outage or other crisis occurs.

What are the common causes of customer problems and complaints?

Here are 10 most common reasons why our customers complain.

1. Not Keeping Promises. If you give a promise ensure you keep it.
2. Poor Customer Service.
3. Transferring From One CSR to Another.
4. Rude Staff.
5. No Omni-channel Customer Service.
6. Not Listening to Customers.
7. Hidden Information and Costs.
8. Low Quality of Products or Services.

What factors can make a customer difficult?

The 7 Types of Difficult Customers That Every Company Deals With

• Expecting what was promised but not delivered.
• Being unwilling or too cheap to spend for good service.
• Being unreasonably demanding of others.
• Learning that your experience expectations were wrong.
• Intentionally ignoring loyalty, despite good service.

What is the most difficult part about customer service?

How to Handle the 7 Toughest Customer Support Challenges

• Your Customer is Angry.
• There’s an Outage or Other Crisis.
• A Customer Requests a Discount You Can’t Give.
• A Customer Requests a Feature You Won’t Build.
• A Customer Asks a Question You Can’t Answer.
• You’re Overwhelmed by a Backlog of Tickets.
• You Have to Fire a Customer.

Why is customer service so unhelpful?

Because It’s Profitable. If customers can’t reach a human, they can’t get their money back. It’s a familiar scenario: A service provider fails to live up to your expectations and you feel some restitution may be in order.

How would you handle a difficult customer?

How to deal with difficult customers

1. Keep your communication professional.
2. Remain calm and collected.
3. Speak softly.
4. Practice active listening.
5. Give them time to talk.
6. Understand the customer’s point of view.
7. Assess their needs.
8. Seek a solution.

Why is customer service so bad?

Because It’s Profitable. Why Is Customer Service So Bad? Because It’s Profitable. If customers can’t reach a human, they can’t get their money back. Summary. American consumers spend, on average, 13 hours per year in calling queue with an estimated monetary cost of $38 billion.

Is it easy to serve customers?

Anyone who tells you otherwise is in denial, bad at it, or both. The notion that serving customers is easy is something I’ve referred to as the Biggest Myth in Customer Service. There are many reasons why customer service isn’t easy. These obstacles range from poor corporate strategy to ineffective leadership to our own limitations as human beings.

Do you have to deal with difficult customer situations?

No matter where you fall on the chain of command, it is likely you will have to deal with a difficult customer situation. If these tough situations make you feel uncomfortable, not to worry. We have a list of tips to help turn those difficult conversations into loyal customers.

Why is my customer asking me to solve more problems?

The customer may have been so focused on one particular issue or problem that they forgot about a second problem they also wanted to bring to your attention. Asking to solve more problems is an easy way to remind the customer of any other problems, which will save both your teams’ and the customer’s time.