Why is the a 50p service charge on Just Eat?

To help us ensure we continue to deliver the best takeaway experience for all of our customers on behalf of our restaurant partners, we’re moving from the current fixed service charge to a variable charge depending on the food order value.

Why is Just Eat charging a service charge?

A Just Eat spokesperson said: “To help us ensure we continue to deliver the best takeaway experience for all of our customers on behalf of our restaurant partners, we have moved from the current fixed service charge to a variable charge depending on the food order value.

Do you have to pay service charge on Just Eat?

JUST EAT ISN’T ONLY APP WITH SERVICE CHARGE They display the total cost of the order, with the service fee included, at the first total that customers see. Deliveroo’s is also 5 per cent but capped at 99p.

Can I refuse to pay service charge in restaurant UK?

In essence you have the right to refuse to pay the service charge in either circumstance if the service falls below a reasonable standard. If a service charge is compulsory, the restaurant must make this clear before you eat.

Who gets the delivery charge on Just Eat?

Just Eat says any increased new charges will mostly apply to orders where its own staff handle delivery. This mostly applies to big-name restaurant groups, and not smaller independent takeaways. If restaurants employ their own drivers, as most do, the 50p charge still applies.

Is service charge illegal?

The service charge, usually 12.5\%, is discretionary and quite ‘legal’. If you deem service as unacceptable or do not wish to pay you may ask to have it removed from the bill.

Who gets the delivery fee on Just Eat?

To give a ball-park figure, Deliveroo, Uber and Just Eat charge around 30\% on each order placed. That can be more than halved if the restaurant provides its own delivery driver (so, Just Eat, for example charges 14\% if it’s not handling the delivery).

What is the delivery charge for Just Eat?

The original 50p charge went straight to food delivery website Just Eat, and was a flat fee charged on all orders. But the new fee is 5\% of the value of your takeaway, starting at 50p and capped at £1.99. The charge is on top of whatever restaurants charge for delivery – which normally ranges from nothing to £4.50.

Can I ask for service charge to be removed?

If you deem service as unacceptable or do not wish to pay you may ask to have it removed from the bill.

Can you remove a service charge?

Since the government’s clarification on the service charge being voluntary is only a directive and not a law yet, the consumer can move to consumer court if their request for removing the service charge from the final bill is declined.

Which is cheaper Uber eats or Just Eat?

Uber Eats was 25\% more expensive, while for Just Eat it was considerably lower, at 7\%. Deliveroo and Just Eat users were more often offered credit or a voucher within the app, some of which came with expiry dates, Which? said.

Why is there a 50p service charge on Just Eat orders?

The company said in a statement: “As of 8 January 2018 we have made a change to the way restaurants are charged to process Just Eat orders – a 50p service charge will be implemented for all orders. The 50p charge simply means that along with our restaurant partners, we can continue to deliver the best possible takeaway experience.”

Is just eat trying to get around the law with 50p charge?

Just Eat had previously added the 50p charge to card transactions, but now all customers will have to pay it, prompting accusations that the company is trying to get around the law.

What is the Just Eat service charge and why is it controversial?

Takeaway food app Just Eat is being criticised after introducing a 50p service charge on all its orders. Previously it levied a 50p surcharge on debit and credit card payments. But from Saturday 13 January, all card surcharges will be banned when a new European directive comes into force. Critics say…

How much does it cost to get food from Just Eat?

Takeaway lovers will pay more for meals delivered by Just Eat, which has raised its service charge from 50p to up to £1.99. The original 50p charge went straight to food delivery website Just Eat, and was a flat fee charged on all orders.